Customer Service
At Sassy Lassy, we are committed to your satisfaction with your order and that you have a pleasant experience shopping with us. If you have any questions regarding any item we sell, please contact us prior to placing your order.
Guarantee and Repairs
Our products come with a six-month guarantee against manufacturer defects. We repair or replace it for free during that time period. If the item is not repairable for any reason and an identical item is not available for replacement, we will make every effort substitute a similar item to your satisfaction. If repairs are needed after the six-month guarantee period, there will be a repair charge plus shipping and handling. In either case, please follow the same steps listed above for returns.
Returns
Returns for a full refund are accepted if received by us within 5 days of delivery of your order as indicated by shipment tracking records. After that time, all sales are final. Special orders (items specifically ordered for a customer) are not returnable. Returns must be received by us unworn and in original unused condition. There is no restocking fee, but you will be responsible for shipping charges back to us. In all cases, contact us prior to returning goods to obtain a Return Authorisation Number (please see section below).
How to return an item for a refund
Please complete the contact us form, explaining that you wish to return the item for a refund.
Wait to obtain a Return Authorisation Number and shipping address from us before mailing the return. We will not process any items returned without an official Return Authorisation Number.
Wrap your item carefully, to avoid shifting, in a box and enclose the original packing slip with your return. Include the Return Authorisation Number on and inside the box. All original jewelry tags (unaltered) and gift bags must also be included with your return. Ship your return using the shipping method of your choice. We highly recommend shipping items back insured as we cannot be responsible for lost or damaged packages.
Check your email. We will send you an email to notify you that your return has been processed and your account is credited.
Check your payment account. You should expect the credit in your account 5 business days after we have received your return.
Exchanges
We cannot process exchanges due to the fact that we often have limited edition items and cannot always carry large quantities of all items.
